Avigilon ACC Standard Client Version 4.12 User Manual

Avigilon Control Center Client User Guide Version: 4.12 Standard PDF-CLIENT-S-F-Rev2

Avigilon Control Center Standard Client User Guide 2 Windows 7 CPU Intel Single Core 2.4 GHz processor Intel Dual Core 2.0 GHz processor System RAM 1

Avigilon Control Center Standard Client User Guide 92 2. In the PTZ Controls pane, use the Pan/Tilt buttons to navigate the menu. Use the Pan/Tilt bu

Video 93 Figure A. Edit PTZ Tour dialog box 3. In the Edit PTZ Tour dialog box, give the tour a name. 4. In the Tour Pause Duration field, enter t

Avigilon Control Center Standard Client User Guide 94 6. a. In the Preset column, select a preset from the drop down list. b. In the Move Speed co

Video 95 Broadcasting Audio in a View If there are speakers linked to the camera, the Microphone icon is displayed when you monitor live video. The Mi

Avigilon Control Center Standard Client User Guide 96 The maximum manual recording time is configured in the Manual Recording dialog box, see Manual

Video 97 Figure A. Live POS transactions displayed in an image panel Each transaction is separated by date and time, and the most recent transaction

Avigilon Control Center Standard Client User Guide 98  Double-click a camera in the System Explorer.  In the System Explorer, right-click the came

Video 99 o From the Tools menu, select Zoom In Tool or Zoom Out Tool. o On the toolbar, click Zoom In Tool or Zoom Out Tool. 2. Click the image p

Avigilon Control Center Standard Client User Guide 100 Playing Back Recorded Video The Timeline displays when video was recorded and lets you play bac

Video 101 To move forward a frame Click Step Forward. To move back a frame Click Step Backward. To control the playback direction and speed Drag th

Introduction 3 Feedback We value your feedback. Please send any comments on our products and services to [email protected]

Avigilon Control Center Standard Client User Guide 102 Adding a Bookmark 1. To open the Edit Bookmark dialog box, perform one of the following: o O

Video 103 5. In the Description field, enter any information about the bookmark. 6. To protect the bookmark video from being deleted, select the Pr

Avigilon Control Center Standard Client User Guide 104 Reviewing POS Transactions While you monitor recorded video, you can also review the POS transa

Video 105 For more information about Timelines, see Playing Back Recorded Video. If you want to find a specific POS transaction, see Performing a POS

Avigilon Control Center Standard Client User Guide 106 Camera Location Displays the location given to the camera. Timestamp (Recorded video only) Disp

Video 107 Figure A. Change Display Quality dialog box o Maximum: displays the full video resolution with the lowest image rate. o High: displays

Avigilon Control Center Standard Client User Guide 108 Figure A. Display Adjustments dialog box 2. Move the sliders to adjust the Gamma, Black Leve

109 Search You can search for recorded video that are linked to an event, or simply search through the camera's recording history. To watch a vi

Avigilon Control Center Standard Client User Guide 110 Figure A. Search: Event tab 3. In the Camera to Search area, select all the cameras you want

Search 111 2. Use the Timeline controls to review the event. See Playing Back Recorded Video for more information. 3. Click Export this event to ex

4 Getting Started Once the Avigilon Control Center Client software has been installed, you can start using the Avigilon High Definition Surveillance

Avigilon Control Center Standard Client User Guide 112 Figure A. Search:Bookmark tab 3. In the Search field, enter any text that may appear in the

Search 113 See Performing a Pixel Search for more information. 5. Click Edit this bookmark to edit the bookmark. See Bookmarking Recorded Video for m

Avigilon Control Center Standard Client User Guide 114 4. In the Time Range to Search area, set the date and time range of your search. The time rang

Search 115 Figure A. Search:Thumbnails tab 3. In the Camera to Search area, select a camera. 4. In the Time Range to Search area, set the date a

Avigilon Control Center Standard Client User Guide 116 Figure B. Search:Thumbnail results tab 2. Select a thumbnail to highlight the video on the

Search 117 2. In the Search tab, select POS Transactions Search. The Search: POS Transactions tab is displayed. Figure A. Search:POS Transactions

Avigilon Control Center Standard Client User Guide 118 Viewing POS Transaction Search Results 1. In the Search Results area, select a search result.

119 Export You can export video in multiple video and image formats. You can also export snapshots of an image panel as you monitor video. To watch a

Avigilon Control Center Standard Client User Guide 120 Figure A. Export tab for Snapshot export 2. In the Format drop down list, select an export f

Export 121 overlay then click OK. Only areas highlighted in green are exported. 3. Select the image overlays you want: Timestamp, Camera name, and C

Getting Started 5 2. In the confirmation dialog box, click Yes. Discovering Servers The Avigilon Control Center Client software must communicate with

Avigilon Control Center Standard Client User Guide 122 The Preview area displays the snapshot you are exporting. 6. When the export is complete, clic

Export 123 Figure A. Export tab for recorded video export 2. In the Format drop down list, select Native. 3. In the Camera to Export list, select

Avigilon Control Center Standard Client User Guide 124 Export one image every __ min __sec Select this option to control the time between each exporte

Export 125 Figure A. Export tab for recorded video export 2. In the Format drop down list, select AVI video. 3. In the Camera to Export list, sel

Avigilon Control Center Standard Client User Guide 126 Export one image every __ min __sec Select this option to control the time between each exporte

Export 127 Figure A. Export tab for still image export 2. In the Format drop down list, select PNG Images, JPEG Images, or TIFF Images. 3. In the

Avigilon Control Center Standard Client User Guide 128 Export one image every __ min __sec Select this option to control the time between each exporte

Export 129 Figure A. Export tab for still image export 2. In the Format drop down list, select Print Image or PDF File. 3. In the Camera to Expor

Avigilon Control Center Standard Client User Guide 130 8. Click Add Export Notes to add notes about the exported image. The notes are added below the

Export 131 Figure A. Export tab for audio export 2. In the Format drop down list, select WAV. 3. In the Camera to Export list, select the camera

Avigilon Control Center Standard Client User Guide 6 Figure B. Find Server dialog box The base port is 50080 by default. You can change the base por

132 Appendix Accessing the Web Client You can also access your Avigilon High Definition Surveillance System through the Web Client. The Web Client is

Appendix 133 Figure A. Avigilon Control Center Web Client Updating the Client Software Avigilon Control Center Client software updates are typically

Avigilon Control Center Standard Client User Guide 134 Figure A. Update Control Center Client  Click the Update button to allow the Client softwar

Appendix 135 Group Permission Descriptions The following table shows the options that are available when you set up a permission group. For more infor

Avigilon Control Center Standard Client User Guide 136 Setup motion detection settings Allows users to edit the Motion Detection dialog box. Set

Appendix 137 Email Descriptions The following table shows the email notification trigger options that are available when you set up an email notificat

Avigilon Control Center Standard Client User Guide 138  Network error  Network error resolved  Email send error  Server hardware error 

Appendix 139 2. When the Download System Bug Report dialog box appears, click Download. 3. In the Save As dialog box, name the file and click Save.

Avigilon Control Center Standard Client User Guide 140 Remove camera from the selected image panel Backspace Maximize/Restore the selected image pan

Appendix 141 Display linked POS/camera Ctrl + I Enable digital output K View Commands Command Key Combination Keypad Combination (Vie

Getting Started 7 Logging In Be aware that the number of servers you can log into at one time is determined by the type of server you can access. Stan

Avigilon Control Center Standard Client User Guide 142 Remove all cameras from the current View Ctrl + Backspace Full screen a View End full sc

Appendix 143 Change to layout 8 Alt + 8 + Change to layout 9 Alt + 9 + Change to layout 10 Alt + 0 + Change to next layout

Avigilon Control Center Standard Client User Guide 144 Go forward one second Ctrl + → Go forward five seconds Ctrl + Shift + → Go back o

Appendix 145 Toggle PTZ controls Ctrl + D Zoom in + Zoom out – Pan left ← Pan right → Tilt up ↑ Tilt down ↓

Avigilon Control Center Standard Client User Guide 146 Decrease PTZ speed Shift + ↓ The closer the joystick is to center, the slower the spee

147 Index A audio ... 66, 67, 94 Avigilon Control Center Client ... 1, 7 upgra

Avigilon Control Center Standard Client User Guide 148 disconnect ... 13 Display Adjustments ...

Index 149 automatic ... 70 override ... 12 Log

Avigilon Control Center Standard Client User Guide 150 thumbnails ... 114 server bandwidth ...

Index 151 save ... 83 W Web Client ... 13

Avigilon Control Center Standard Client User Guide 8 Logging Out You can log out of one or all servers at any time. To Do this Log out of one server 1

Getting Started 9 Figure A. Avigilon Control Center Client application window. Area Description Workspace The right pane where the feature t

Avigilon Control Center Standard Client User Guide 10 When you right-click any item in the System Explorer, you have the option to Expand All or Colla

Getting Started 11 Viewing Live and Recorded Video Note: Some features are not displayed if the server does not have the required license, or if

Copyright © 2013 Avigilon. All rights reserved. The information presented is subject to change without notice. No copying, distribution, publication

12 Setup The default settings in the Avigilon Control Center Client software allow you to start working with the application immediately after instal

Setup 13 Figure A. Manage Server Connections dialog box 2. In the Find Server dialog box, enter the Hostname/IP Address, the Base Port, and the Con

Avigilon Control Center Standard Client User Guide 14  The network settings are configured correctly.  The firewall is not blocking the applicatio

Setup 15 Managing User Connections to a Server Standard edition servers only allow 5 users to be logged in at the same time. If you are the sixth user

Avigilon Control Center Standard Client User Guide 16 Connect/Disconnect Cameras You can connect and disconnect cameras to servers using the Connect/D

Setup 17 Figure A. Find Camera dialog box: IP Address Figure B. Find Camera dialog box: IP Address Range o Search From Server: select the server

Avigilon Control Center Standard Client User Guide 18 1. From the Tools menu, select Connect/Disconnect Cameras. The Connect/Disconnect Cameras dialo

Setup 19 5. If the camera is password protected, the Camera Authentication dialog box appears. Enter the camera's username and password, then cl

Avigilon Control Center Standard Client User Guide 20 Server Setup The server Setup dialog box is responsible for all the Avigilon Control Center feat

Setup 21 Figure A. Server Setup dialog box General Use the General dialog box to change the name the server displays in the System Explorer. Changin

iii Table of Contents Introduction ...

Avigilon Control Center Standard Client User Guide 22 Figure A. General dialog box 4. Click OK. Recording Schedule Use the Recording Schedule dialo

Setup 23 Figure A. Schedule dialog box 4. Enter a name for the template. 5. Click the Set Area button then click or drag the cursor across the Rec

Avigilon Control Center Standard Client User Guide 24 4. Click OK. Setting Up a Weekly Recording Schedule You can set up a week’s recording schedule

Setup 25 Figure A. Recording and Bandwidth dialog box The Data Aging column shows an estimate of the recording time that is available at each image

Avigilon Control Center Standard Client User Guide 26 4. In the Max. Record Time column, manually enter a maximum record time or select one of the op

Setup 27 Figure A. User and Groups dialog box 4. When the Add User dialog box appears, complete the User Information area.

Avigilon Control Center Standard Client User Guide 28 Figure B. Add User dialog box, General tab 5. If you don’t want this user to be active yet, s

Setup 29 o Password Expiry (Days): specify the number of days before the password must be changed. o Password never expires: select this check box i

Avigilon Control Center Standard Client User Guide 30 1. Right-click a server in the System Explorer then select Setup to open the server Setup dialo

Setup 31 Figure A. User and Groups dialog box 4. In the Add Group dialog box, select a group to use as a template for your new group and click OK.

Avigilon Control Center Standard Client User Guide iv Discovering a Camera ...

Avigilon Control Center Standard Client User Guide 32 Figure C. Edit Group dialog box: Group tab 6. Select the Members tab to add users to the grou

Setup 33 Figure D. Edit Group dialog box: Members tab a. Click Add User... b. Select the users that should be part of this new group.

Avigilon Control Center Standard Client User Guide 34 Figure E. Add users to groups dialog box c. Click OK. The users are added to the Members lis

Setup 35 POS Transactions The Point of Sale (POS) Transaction Engine is a licensed feature that records video and raw data from POS transaction source

Avigilon Control Center Standard Client User Guide 36 Figure B. Set POS Transaction Source Data Format page 6. On the Set Transaction Exceptions pa

Setup 37 Figure C. Set Transaction Exceptions page 7. Select the cameras to link to the transaction source, and set the amount of time video needs t

Avigilon Control Center Standard Client User Guide 38 Figure E. Set Transaction Source Name and Description page 9. Click Finish. Adding a Transac

Setup 39 o Description: enter a description of the data format. o Transaction Start Text: (required) enter the text that identifies the start of eac

Avigilon Control Center Standard Client User Guide 40 Figure C. Configure Filter dialog box 2. a. In the Text field, enter text for the filter to

Setup 41 Figure A. Configure Exception dialog box 1. Enter a name. 2. Select one of the Text to Match options: Select And do this... Match Text E

Table of Contents v Views ...

Avigilon Control Center Standard Client User Guide 42 Figure A. POS Transactions dialog box 3. In the POS Transaction dialog box, select a POS tran

Setup 43 3. In the Email Notification dialog box, select the Email Server tab. Figure A. Email Notifications dialog box: Email Server tab 4. In t

Avigilon Control Center Standard Client User Guide 44 Configuring Email Notification In the Email Notification dialog box, you can create email notifi

Setup 45 6. In the Email Recipients area, add all the users, groups and emails that are part of this email group. Perform any of the following: o C

Avigilon Control Center Standard Client User Guide 46 System Log The system log records events that occur in the Avigilon Control Center. This can be

Setup 47 5. To save the log search results, click Save events to file... and save the file. 6. Click Close. Scheduling Server Events Server events a

Avigilon Control Center Standard Client User Guide 48 1. 1. Option Description Daily The event would be enabled every day at the same time. • Sel

Setup 49 Note: Some features are not displayed if the server does not have the required license, or if you do not have the required user permiss

Avigilon Control Center Standard Client User Guide 50 Note: The dialog box may appear different depending on the camera. Some options are disabl

Setup 51 Configuring PTZ Use the camera General dialog box to enable and configure the pan, tilt, zoom (PTZ) features for Avigilon cameras. PTZ devic

Avigilon Control Center Standard Client User Guide vi Playing Back Recorded Video...

Avigilon Control Center Standard Client User Guide 52 Rebooting the Camera You can restart all Avigilon cameras through the camera's General dial

Setup 53 Figure A. Network dialog box o Obtain an IP address automatically: select this option for the camera to connect to the network through an

Avigilon Control Center Standard Client User Guide 54 Image and Display Use the Image and Display dialog box to control a camera’s display settings fo

Setup 55 Exposure You can allow the camera to control the exposure by selecting Automatic, or you can set a specific exposure rate. Note: Increa

Avigilon Control Center Standard Client User Guide 56 Image Rotation You can change the rotation of captured video. You can rotate the video 90, 180 o

Setup 57 c. Use the Focus buttons until the image becomes clear. Button Description The camera will automatically focus once. Focused as close to z

Avigilon Control Center Standard Client User Guide 58 Figure A. Compression and Image Rate dialog box. The Bandwidth area gives an estimate of the b

Setup 59 10. Click Apply to Cameras... to apply the same settings to other cameras of the same model. 11. Click OK. Image Dimensions Use the Image Dim

Avigilon Control Center Standard Client User Guide 60 4. Click OK. Motion Detection In the Motion Detection dialog box, you can define specific motio

Setup 61 Figure A. Motion Detection dialog box 4. Click OK. To define the sensitivity and threshold for the motion detection area, see Controlling

Table of Contents vii Reporting Bugs ...

Avigilon Control Center Standard Client User Guide 62 Tip: The Motion indicator above the Threshold slider will move to indicate how much motion

Setup 63 Figure A. Privacy Zones dialog box 4. Move and resize the green box until it covers the area you want to block out. 5. If you are adding

Avigilon Control Center Standard Client User Guide 64 2. Click Privacy Zones. 3. In the Privacy Zones dialog box, select a privacy zone from the Pri

Setup 65 Digital Inputs and Outputs Use the Digital Inputs and Outputs dialog box to set up external digital input and output devices that are connect

Avigilon Control Center Standard Client User Guide 66 5. In the Recording Duration area, select one of the following: o Select Follow Event to reco

Setup 67 Figure A. Digital Inputs and Outputs dialog box: Digital Output Settings 4. Enter a name to identify the digital output. 5. Select the di

Avigilon Control Center Standard Client User Guide 68 Microphone Note: Audio recording requires an Audio Channel License. Use the Microphone dia

Setup 69 Figure A. Microphone dialog box 3. Select the Enable check box to enable audio recording from microphones connected to the camera. Note:

Avigilon Control Center Standard Client User Guide 70 Figure A. Speaker dialog box 3. Select the Enable check box to enable audio broadcasting. Spe

Setup 71 Client Setup The client Setup dialog box is responsible for all the Avigilon Control Center features that are configured and stored on the lo

Avigilon Control Center Standard Client User Guide 72 General Use the client General dialog box to change your local application preferences. Changing

Setup 73 o Cycle dwell time: enter the number of seconds the application waits before it cycles to a different View. See Cycling Through Views for mo

Avigilon Control Center Standard Client User Guide 74 Figure A. Joystick dialog box 5. Set up an action for each button on the joystick: a. Press

Setup 75 4. If the keyboard is not automatically detected, an error message will appear. Click Scan for Joysticks... Note: The error message

Avigilon Control Center Standard Client User Guide 76 3. Select the settings you want to export. Figure A. Export Settings dialog box The General

Setup 77 Figure A. Import Settings dialog box 5. Click OK. Microphone If you have a microphone and speaker channel license, you have the option of

Avigilon Control Center Standard Client User Guide 78 o Select the Half-duplex Audio option to use the microphone and speakers separately. 3. Click

79 Views What are Views? A View is a tab composed of image panels that allows you to organize how video is displayed. For example, you can choose t

Avigilon Control Center Standard Client User Guide 80  From the toolbar, click the New Window button. A new window appears. You can now position

Views 81 Figure A. Layouts on the toolbar Editing a View Layout If the default View layouts do not fit your surveillance requirements, you can cus

1 Introduction What is the Avigilon Control Center Client? The Avigilon Control Center Client software works with the Avigilon Control Center Server

Avigilon Control Center Standard Client User Guide 82 Figure A. Layouts on the Toolbar 2. In the Edit Layouts dialog box, select the layout you wa

Views 83 Figure B. Edit Layouts dialog box o To create a larger image panel, select a grey line to delete the border between two image panels. When

Avigilon Control Center Standard Client User Guide 84  On the toolbar, click Full Screen. Ending Full Screen  On the toolbar at the top left of t

Views 85 Figure A. Saved Views Opening a Saved View Perform one of the following  In the System Explorer, right-click the saved View and select O

86 Video The Avigilon Control Center Client software allows you to monitor live and recorded video from multiple cameras. While monitoring video, you

Video 87 Removing a Camera From a View Perform one of the following:  Right-click the image panel and select Close.  Inside the image panel, click

Avigilon Control Center Standard Client User Guide 88 Using the Zoom Tools The most common way to zoom in and out of the video image is to rotate the

Video 89 The PTZ Controls are displayed below the System Explorer. If the PTZ Controls are unavailable, select an image panel that is displaying video

Avigilon Control Center Standard Client User Guide 90 Figure B. PTZ Onscreen Controls 3. Use the other PTZ controls to perform any of the followin

Video 91 click . 3. In the Preset Name dialog box, enter a name for the preset and click OK. To activate a PTZ preset Select a preset and click . T